Cancellation and Refund Policy

Last updated: August 2, 2026

This is the Platform's default (standard) policy, applied to all bookings until an explicit decision is made to allow different policies per property.

Cancellation by the Guest

• 14 days or more before check-in: full refund (100%).
• Between 7 and 13 days before check-in: partial refund (50%).
• Less than 7 days before check-in, or no-show: no refund.

The payment processing fee (retained by Stripe) is non-refundable, regardless of when the cancellation occurs.

Cancellation by the Host

If a Host cancels a confirmed booking (for example due to an unintentional overlap with another platform), the request goes through Platform approval, and the Guest receives a full refund (100%), including the processing fee.

How refunds are processed

Refunds are processed via Stripe, to the original payment method, typically within 5-10 business days. To request a cancellation, contact us using the contact address published on the site, mentioning the booking number.

Last-minute discounts

Bookings made with a last-minute discount (applied automatically for stays booked shortly before check-in) follow the same cancellation policy above, calculated on the amount actually paid.

This text is for general informational purposes only and does not constitute legal advice. The thresholds above are a reasonable default proposal for the vacation rental market — we recommend confirming/adjusting them and having them reviewed by a lawyer before full commercial launch.